B2B diagnostic, warranty and transport terms
Diagnostic pricing policy
Successful repair: approved wholesale repair price only; $0 additional diagnostic fee. Unsuccessful repair or repair declined after authorized diagnosis: $50.00 diagnostic fee only, instead of the successful repair price. No diagnostic fee unless diagnostic work was authorized and actually performed. Never both charges for the same repair outcome. OTF documents findings and device disposition for unsuccessful repairs. Authorized OTF administrators may waive diagnostic charges with an audit record. Normal HDMI pad and trace reconstruction remains included in successful flat-rate HDMI repairs. The approved 90-day workmanship warranty remains in place. Free scheduled pickup and return applies to qualifying completed repairs. Unsuccessful devices return on an existing scheduled route where possible; exceptional transportation requires advance approval.
This policy supersedes prior diagnostic policies for new tickets only. Existing accepted quotes and issued invoices retain their agreed terms.